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Privacy Policy

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  1. Name and Address of the Controller

    The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states, as well as other data protection provisions, is:

    Staatsbad Bad Bergzabern GmbH
    Südpfalz Therme
    Kurtalstraße 27
    76887 Bad Bergzabern
    Phone: 06343 934010
    Email: info@suedpfalz-therme.de

  2. Name and Address of the Person Responsible for Content

    Sandra Reichenbacher
    Staatsbad Bad Bergzabern GmbH
    Südpfalz Therme
    Kurtalstraße 27
    76887 Bad Bergzabern
    Phone: 06343 934010
    Email: info@suedpfalz-therme.de

  3. General Information on Data Processing

    1. Scope of Personal Data Processing

      We only process our users' personal data insofar as this is necessary to provide a functional website and our content and services. The processing of our users' personal data only takes place regularly with the user's consent. An exception applies in cases where prior consent cannot be obtained for factual reasons and the processing of the data is permitted by law.

    2. Legal Basis for Processing Personal Data

      Insofar as we obtain the consent of the data subject for processing personal data, Art. 6 para. 1 lit. a of the EU General Data Protection Regulation (GDPR) serves as the legal basis.

      For the processing of personal data necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b GDPR serves as the legal basis. This also applies to processing operations necessary for carrying out pre-contractual measures.

      Insofar as the processing of personal data is necessary for compliance with a legal obligation to which our company is subject, Art. 6 para. 1 lit. c GDPR serves as the legal basis.

      In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR serves as the legal basis.

      If processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, and such interests are not overridden by the interests or fundamental rights and freedoms of the data subject, Art. 6 para. 1 lit. f GDPR serves as the legal basis for processing.

    3. Data Deletion and Storage Duration

      The personal data of the data subject will be deleted or blocked as soon as the purpose of storage ceases to apply. Storage may also occur if this has been provided for by the European or national legislator in Union regulations, laws, or other provisions to which the controller is subject. Data will also be blocked or deleted if a storage period prescribed by the aforementioned norms expires, unless there is a necessity for further storage of the data for the conclusion or fulfillment of a contract.

  4. Provision of the Website and Creation of Log Files

    1. Description and Scope of Data Processing

      Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer.

      The following data is collected:

      • Information about the browser type and version used
      • The user's operating system
      • The user's IP address
      • Date and time of access
      • Websites from which the user's system accesses our website
      • Websites accessed by the user's system via our website

      The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.

    2. Legal Basis for Data Processing

      The legal basis for the temporary storage of data and log files is Art. 6 para. 1 lit. f GDPR.

    3. Purpose of Data Processing

      The temporary storage of the IP address by the system is necessary to enable the delivery of the website to the user's computer. For this purpose, the user's IP address must remain stored for the duration of the session.

      Storage in log files is done to ensure the functionality of the website. In addition, the data serves to optimize the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context.

      These purposes also constitute our legitimate interest in data processing according to Art. 6 para. 1 lit. f GDPR.

    4. Duration of Storage

      The data will be deleted as soon as it is no longer required for the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

      In the case of data storage in log files, this is the case after seven days at the latest. Further storage is possible. In this case, the IP addresses of the users are deleted or anonymized so that an assignment of the accessing client is no longer possible.

    5. Right to Object and Erasure

      The collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility for the user to object.

  5. Use of Cookies

    1. Description and Scope of Data Processing

      Our website uses cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user's computer system. When a user accesses a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again.

      We use cookies to make our website more user-friendly. Some elements of our website require that the accessing browser can be identified even after a page change.
      The following data is stored and transmitted in the cookies:

      • Language settings

      We also use cookies on our website that enable an analysis of users' surfing behavior.
      In this way, the following data can be transmitted:

      • Entered search terms

      The user data collected in this way is pseudonymized by technical precautions. Therefore, an assignment of the data to the accessing user is no longer possible. The data is not stored together with other personal data of the users.

      When accessing our website, users are informed about the use of cookies for analysis purposes by an info banner and referred to this privacy policy. In this context, there is also a note on how the storage of cookies can be prevented in the browser settings.

    2. Legal Basis for Data Processing

      The legal basis for the processing of personal data using technically necessary cookies is Art. 6 para. 1 lit. f GDPR.

      The legal basis for the processing of personal data using cookies for analysis purposes is, if the user has given their consent, Art. 6 para. 1 lit. a GDPR.

    3. Purpose of Data Processing

      The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized again after a page change.
      We need cookies for the following applications:

      • Adoption of language settings
      • Remembering search terms

      User data collected by technically necessary cookies is not used to create user profiles.

      The analysis cookies are used to improve the quality of our website and its content. Through the analysis cookies, we learn how the website is used and can thus constantly optimize our offer.

      These purposes also constitute our legitimate interest in the processing of personal data according to Art. 6 para. 1 lit. f GDPR.

    4. Duration of Storage, Right to Object and Erasure

      Cookies are stored on the user's computer and transmitted from there to our site. Therefore, as a user, you have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate or restrict the transmission of cookies. Already stored cookies can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may not be possible to use all functions of the website to their full extent.

  6. Contact Form and Email Contact

    1. Description and Scope of Data Processing

      Our website provides a contact form that can be used for electronic contact. If a user takes advantage of this option, the data entered in the input mask will be transmitted to us and stored. This data includes:

      Contact form:
      • Name
      • Phone
      • Email
      • Receive reply via
      • Subject
      • Message
      • Data Protection Legislation

      At the time the message is sent, the following data is also stored:

      • Date and time of registration

      For the processing of data, your consent is obtained during the submission process, and reference is made to this privacy policy.

      Alternatively, contact can be made via the provided email address. In this case, the personal data of the user transmitted with the email will be stored.

      In this context, no data is passed on to third parties. The data is used exclusively for processing the conversation.

    2. Legal Basis for Data Processing

      The legal basis for processing the data, if the user has given consent, is Art. 6 para. 1 lit. a GDPR.

      The legal basis for processing data transmitted in the course of sending an email is Art. 6 para. 1 lit. f GDPR. If the email contact aims at the conclusion of a contract, then Art. 6 para. 1 lit. b GDPR is an additional legal basis for processing.

    3. Purpose of Data Processing

      The processing of personal data from the input mask serves solely to process the contact. In the case of contact by email, this also constitutes the necessary legitimate interest in processing the data.

      The other personal data processed during the submission process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

    4. Duration of Storage

      The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the input screen of the contact form and those sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified.

    5. Right to Object and Erasure

      The user has the option to revoke their consent to the processing of personal data at any time. If the user contacts us by email, they can object to the storage of their personal data at any time. In such a case, the conversation cannot be continued.

      All personal data stored in the course of contacting us will be deleted in this case.

  7. Google Tag Manager

    We use the service called Google Tag Manager from Google. "Google" is a group of companies consisting of Google Ireland Ltd. (service provider), Gordon House, Barrow Street, Dublin 4, Ireland, as well as Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and other affiliated companies of Google LLC.

    We have concluded an order processing contract with Google. Google Tag Manager is an auxiliary service and processes personal data itself only for technically necessary purposes. The Google Tag Manager ensures the loading of other components, which in turn may collect data. The Google Tag Manager does not access this data.

    Further information on Google Tag Manager can be found in Google's Privacy Policy.

    Please note that American authorities, such as intelligence services, may gain access to personal data that is necessarily exchanged with Google when integrating this service due to the Internet Protocol (TCP), based on American laws such as the Cloud Act.

  8. Web Analysis by Google Analytics

    This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

    Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

    1. IP Anonymization

      We have activated the IP anonymization function on this website. This means that your IP address will be truncated by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website and internet use to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

    2. Browser Plugin

      You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case, you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

    3. Objection to Data Collection

      You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set, which prevents the collection of your data during future visits to this website:
      .

      More information on how Google Analytics handles user data can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

    4. Data Processing Agreement

      We have concluded a data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

    5. Demographic Characteristics in Google Analytics

      This website uses the "demographic characteristics" function of Google Analytics. This allows reports to be created that contain statements about the age, gender, and interests of site visitors. This data comes from Google's interest-based advertising and from third-party visitor data. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as described in the section "Objection to Data Collection."

  9. Newsletter

    1. Newsletter Subscription

      With our offer to subscribe to a newsletter sent by email, we would like to provide you with current offers and information in a timely manner. The type and scope of the data collected can be seen from the mask used. When subscribing to a newsletter, we use the legally required double opt-in procedure. This serves to verify your email address and to protect against misuse. In addition to the information you actively provide, your IP address used during registration is also stored. This is done for reasons of legal protection and to protect against misuse of your registration data. The personal data actively collected during registration is used exclusively for sending the newsletter and for correctly addressing you. Furthermore, newsletter subscribers can be informed by email as soon as changes occur to the newsletter service system, the legal provisions for operating the newsletter service, or the handling of the personal data of newsletter subscribers. Personal data of newsletter subscribers will not be passed on to third parties under any circumstances. You can revoke your consent to the storage of your actively provided information at any time.

    2. Newsletter Tracking

      When sending the newsletter, we use techniques that allow us to recognize when a newsletter is opened and which links in the newsletter are clicked. This data is collected automatically and serves internal statistical purposes, which indicate the success of a newsletter mailing. This allows us to optimize subsequent newsletters even better and adapt them to the information wishes of our subscribers. This user-related data is not passed on to third parties. After unsubscribing from a newsletter, the newsletter subscriber is marked as inactive and is no longer considered in subsequent mailings and statistics. Deletion from the list of active or inactive newsletter subscribers can be initiated at any time.

    3. Storage of Cookies and Session IDs

      Our site uses cookies (short text files) to ensure a secure, optimal, and user-friendly function. Some functions of our website offer lose their functionality without the possibility of cookie storage. For example, the content of a shopping cart within a shop system or the storage of already entered information in a contact form is stored in a cookie. Since undisturbed operation of our website is not possible without cookies, by accessing our pages you agree to the storage of cookies by your browser on your computer system. After visiting our pages, you can view and also directly delete the generated cookie on your system. When you first visit our pages, you will be informed about the use of cookies by a corresponding notice. At this point, you can prevent the storage of cookies by leaving our website. By deactivating cookie storage in your browser, not all functions of our internet offer may be usable. Session IDs are also used to enable the most comfortable use of our pages possible.

      The session ID does not contain any personal data. It only determines that an unspecified user is accessing our website. The session ID is only retained for the duration of the website visit. After leaving our website by closing the browser window or switching to an unspecified, external website, this session ID is deleted.

  10. Shop

    An integral part of our web offering is an online shop. The connection to our server is made via an SSL protocol, so you can be sure that your data cannot be viewed by third parties, or that the displayed page content originates from an external server. Your information necessary for an order will be used exclusively for this purpose. Your personal data will be used to record the order process, invoice the order, and send the ordered goods - also in digital form. Your data may be passed on to the payment service provider, which you can select yourself during the ordering process, and possibly to a shipping service provider who delivers the ordered goods to you.

    1. Registration Forms for Events

      A particularly user-friendly registration process for events on our website enables you and us to handle these appointments conveniently. The information provided when registering for an event, course, or further training enables a dialogue that is necessary to manage confirmations, waiting lists, and participant lists. The issuance of an invoice for a booked event is also part of this handling. We store the data in a legally prescribed manner. Your data can be deleted at any time, provided that legal provisions do not prescribe other retention periods or your data is required for the processing of an active process, such as registration for a paid service. Your personal information serves exclusively this purpose and will under no circumstances be made accessible to third parties. You can gladly receive insight into the data stored by us for this purpose upon request.

      Should we take measures that are subject to notification according to the GDPR, we will update this privacy policy before implementing these measures.

      We hope that this statement has answered your questions about how we handle your data. Should you have any further specific questions, please feel free to contact us by phone or email.

  11. Rights of the Data Subject

    If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller:

    1. Right of Access

      You can request confirmation from the controller as to whether personal data concerning you is being processed by us.

      If such processing exists, you can request information from the controller about the following:

      • the purposes for which the personal data are processed;
      • the envisaged period for which the personal data concerning you will be stored, or, if specific criteria are not possible, the criteria used to determine that period;

      You have the right to request information as to whether personal data concerning you is transferred to a third country or to an international organization. In this context, you can request to be informed about the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.

      This right of access may be restricted to the extent that it is likely to render impossible or seriously impair the achievement of the research or statistical purposes and such restriction is necessary for the fulfillment of the research or statistical purposes.

    2. Right to Rectification

      You have the right to obtain from the controller the rectification and/or completion of inaccurate or incomplete personal data concerning you. The controller shall carry out the rectification without undue delay.

      Your right to rectification may be restricted to the extent that it is likely to render impossible or seriously impair the achievement of the research or statistical purposes and such restriction is necessary for the fulfillment of the research or statistical purposes.

    3. Right to Restriction of Processing

      Under the following conditions, you may request the restriction of processing of personal data concerning you:

      1. if you contest the accuracy of the personal data concerning you, for a period enabling the controller to verify the accuracy of the personal data;
      2. the processing is unlawful and you oppose the erasure of the personal data and instead request the restriction of their use;
      3. the controller no longer needs the personal data for the purposes of the processing, but you require them for the establishment, exercise or defense of legal claims, or
      4. if you have objected to processing pursuant to Art. 21 para. 1 GDPR pending the verification whether the legitimate grounds of the controller override yours.

      Where processing of personal data concerning you has been restricted, such data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

      If the restriction of processing has been restricted according to the above conditions, you will be informed by the controller before the restriction is lifted.

      Your right to restriction of processing may be restricted to the extent that it is likely to render impossible or seriously impair the achievement of the research or statistical purposes and such restriction is necessary for the fulfillment of the research or statistical purposes.

    4. Right to Erasure

      1. Obligation to Erase

        You can demand from the controller that personal data concerning you be erased without undue delay, and the controller is obliged to erase this data without undue delay if one of the following reasons applies:

        1. The personal data concerning you are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
        2. You withdraw your consent on which the processing is based according to Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. f GDPR. a GDPR and there is no other legal basis for the processing.
        3. You object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (1) GDPR. 2 GDPR to object to the processing.
        4. The personal data concerning you have been unlawfully processed.
        5. The erasure of the personal data concerning you is necessary for compliance with a legal obligation in Union or Member State law to which the controller is subject.
        6. The personal data concerning you have been collected in relation to the offer of information society services referred to in Art. 8 para. 1 GDPR.

      2. Information to Third Parties

        If the controller has made the personal data concerning you public and is obliged pursuant to Art. 17 para. Where the controller has made the personal data public and is obliged pursuant to Article 1 GDPR to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that you as the data subject have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

      3. Exceptions

        The right to erasure shall not apply to the extent that processing is necessary

        1. for exercising the right of freedom of expression and information;
        2. for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
        3. for reasons of public interest in the area of public health in accordance with Art. 9 para. 2 lit. h and i as well as Art. 9 para. 3 GDPR;
        4. for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Art. 89 para. 1 GDPR in so far as the right referred to in section a) is likely to render impossible or seriously impair the achievement of the objectives of that processing, or
        5. for the establishment, exercise or defense of legal claims.

    5. Right to Notification

      If you have asserted the right to rectification, erasure, or restriction of processing against the controller, the controller is obliged to communicate this rectification or erasure of data or restriction of processing to all recipients to whom the personal data concerning you have been disclosed, unless this proves impossible or involves disproportionate effort.

      You have the right to be informed by the controller about these recipients.

    6. Right to Data Portability

      You have the right to receive the personal data concerning you, which you have provided to the controller, in a structured, commonly used, and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to whom the personal data has been provided, provided that

      1. the processing is based on consent pursuant to Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR or on a contract pursuant to Art. 6 para. 1 lit. b GDPR and
      2. the processing is carried out by automated means.

      In exercising this right, you also have the right to have the personal data transmitted directly from one controller to another, where technically feasible. This shall not adversely affect the rights and freedoms of others.

      The right to data portability shall not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

    7. Right to Object

      You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Art. 6 (1) lit. e oder f DSGVO erfolgt, Widerspruch einzulegen; dies gilt auch für ein auf diese Bestimmungen gestütztes Profiling.

      The controller shall no longer process the personal data concerning you unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.

      Where personal data concerning you are processed for direct marketing purposes, you shall have the right to object at any time to processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing.

      If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.

      You have the possibility, in the context of the use of information society services – notwithstanding Directive 2002/58/EC – to exercise your right to object by automated means using technical specifications.

      You also have the right to object, on grounds relating to your particular situation, to processing of personal data concerning you for scientific or historical research purposes or statistical purposes pursuant to Art. 89 para. 1 GDPR.

      Your right to object may be restricted to the extent that it is likely to render impossible or seriously impair the achievement of the research or statistical purposes and such restriction is necessary for the fulfillment of the research or statistical purposes.

    8. Right to Withdraw Data Protection Consent Declaration

      You have the right to withdraw your data protection consent declaration at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

    9. Automated Individual Decision-Making, Including Profiling

      You have the right not to be subject to a decision based solely on automated processing – including profiling – which produces legal effects concerning you or similarly significantly affects you. This shall not apply if the decision

      1. is necessary for entering into, or performance of, a contract between you and the controller,
      2. is authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests, or
      3. is based on your explicit consent.

      However, these decisions shall not be based on special categories of personal data referred to in Art. 9 para. 1 GDPR, unless Art. 9 para. 2 lit. a or g GDPR applies and suitable measures to safeguard your rights and freedoms and legitimate interests have been put in place.

      With regard to the cases mentioned in (1) and (3), the controller shall implement suitable measures to safeguard your rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and to contest the decision.

    10. Right to lodge a complaint with a supervisory authority

      Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR.

      The supervisory authority with which the complaint has been lodged shall inform the complainant on the progress and the outcome of the complaint including the possibility of a judicial remedy pursuant to Article 78 GDPR.